Terms & Conditions

Descriptions
Descriptions of good and services on our website are accurate to the best of our knowledge.
We reserve the right to change materials and prices without prior notice.
Our best efforts are made to reproduce pictures however, due to the bespoke nature of our services; there may be some variation to the size and colour.  Our printer drivers are often responsible for printing images 1-2cm larger or smaller that defined so not all canvases will be the exact size ordered.  If you do need a canvas to an exact measurement please email us after you have ordered and we will pass onto our framer.

Colours and appearance of images may vary from their appearance on screen.
Quality of the final product may depend on the file size we receive.
We suggest that the file you send is of the best quality your equipment will allow (minimum 500kb)
Our canvas is a 100% cotton product and as such may, sometimes, appear to be show an uneven or irregular texture on the weave.  This is not a flaw but a characteristic of a natural fabric

Cropping
Unless you contact us and request to have a proof emailed we will automatically crop a rectangle image to square (for orders on square canvases) to the best that we feel justifys your image.

Marks, Blemishes and Red Eye
We are more than happy to remove any of the above but an email request must be made to images@originalcanvascompany.co.uk at the time of ordering as we cannot visiually scan every image for marks and blemishes.  Unfortunately, some smaller imperfections can only be spotted when the image has already been printed and enlarged.

Vector Art and Galleries
Colours and appearance of images may vary from their appearance on screen.
Images and designs on Original Canvas Company website are the property of Original Canvas Company and cannot be copied, reproduced, modified, or distributed without consent.

Copyright
By sending us your image you are automatically acknowledging that you are the copyright owner of the image.

Satisfaction
Please check your canvas immediately upon receipt. For any questions concerning your order - please call us or email within 7 days of delivery.  Any errors on delivery or damaged goods must be notified to The Original Canvas Company within 7 days of receipt

Delivery
We use Citylink couriers on an express 24hour service (and also Royal Mail for smaller canvases).  Once a parcel has left us Citylink should deliver the next working day (sometimes, due to adverse weather conditions, Citylink have been unable to deliver some parcels on time as the roads are too dangerous).  Please note that we cannot refund postage if your parcel is not delivered in the 5-7 working days as stated as we cannot be responsible for the disruption to Citylink's service.  During busier times this can be up to 9 days.  If you are in a hurry please contact us and we can usually help  .Citylink is a courier service and therefore a signature will be needed.  Please give a delivery address for daytime delivery up to 17.30.  Citylink will card you (if not available to sign) and attempt to redeliver the next working day for free.  After that your parcel will be held in your local depot for up to 48hours where it can be collected.  If not collected it will be returned to us at a fee and we will be happy to resend but a charge will apply. Although we can help with any problems that a customer may encounter with City-link, once a canvas has left us it is the customer's responsibility to be available to sign for the package. 

Returns
Due to the bespoke nature of our product, we respectfully ask all of our customers to choose their images carefully as bespoke canvases cannot be returned unless faulty.