Help & FAQ
How long until I can expect my canvas to arrive?
Please allow 3/5 working days from receipt of image for delivery. If you need an express delivery, please call us (extra postage charges will apply).
Do you do any more sizes?
We offer a made to measure service. You can calculate your canvas price on the sizes and prices page and also on step 2 of the order process after you have uploaded your image.
My picture is not in a digital format?
No problem. All you have to do is post it to us at the address, which appears on the contact page. We will scan your image to the best available quality and return to you with your canvas.
Will the colours I see on screen be the same as the finished canvas?
We cannot guarantee this as individual monitor settings can vary. If there is a particular colour match you need please contact us for more info (you will need either a pantone or a colour swatch to post to us).
Marks, Blemishes and Red Eye
We are more than happy to remove any of the above but an email request must be made to images@originalcanvascompany at the time of ordering as we cannot visiaully scan every image for marks and blemishes. Unfortunately, some smaller imperfections can only be spotted when the image has already been printed and enlarged.
How do I care for my canvas?
To maintain & increase the lifespan of your canvas do not expose it to continuous, strong sunlight or moisture. Do not clean with a wet/damp cloth; a light hoover with the brush attachment will get rid of any dust on the surface.
How does the shopping cart work?
Just like a shopping trolley at a supermarket, you can put things in your cart (by clicking on the 'add to basket' button) without having to buy them - it is just a way of holding onto things that you are interested in. You are not committed to a purchase until you take your selected item(s) through to the checkout.
How secure is the website?
All your payment details are processed by Protx using their secure server. We accept all major credit cards, debit cards. Protx has industry-leading fraud-prevention systems.
What happens if I wish to place an order but would rather not use my credit card online?
Although our credit card processing is totally secure, you can place an order directly with us by calling 01983 408804 during office hours - which are Monday - Friday 9:00 - 5:00. We will accept a personal cheque, however we have to wait 3-4 days for clearance before proceeding with your order.
Can I place an order and arrange for it to be sent to another address?
When entering your personal details you will be given an opportunity to say whether you wish to use your own address or supply a different delivery address.
How much is packaging & delivery?
All orders (within the UK) over £100.00 are FREE delivery. Orders under £100.00 are subject to a packaging & delivery charge which is £7.50. We use Citylink Express Service and a signature will be needed on delivery. Customers outside of the UK should contact us for delivery charges.